Frequently Asked Questions

• Prerequisites and purchase of Diapason

  • What do I need to use Diapason?

  • I don't have a smartphone or tablet, can I still use Diapason?

  • I have hearing loss, will Diapason work for me?

  • I have hyperacusis, can I still use Diapason?

  • I have had tinnitus for a few hours/days, what should I do?

• Manage my account

  • I forgot my password, what should I do?

  • I made my purchase but I can't access the therapy.

  • I do not wish to renew my subscription after my first year of therapy. What do I have to do?

• Therapies and tinnitus

  • My tinnitus is only on the left side, should I still listen to the sound therapy on the right side too?

  • Can I put music on in the background during an exercise?

  • For activities with no interaction (Lullaby, Tempo, etc.), can I turn off the screen?

  • I cannot reproduce the sound of my tinnitus in the application. What should I do?

• Diapason offer

  • What does Diapason offer for free?

  • What do I get from Diapason if I pay?

  • How many exercises should I do per day?

  • Is Diapason just white noise?

  • My phone plan doesn’t include internet access, can I still use Diapason?

  • When is the best time to do the exercises?

• Diapason diagnoses

  • Tinnitometry – How does it work?

  • Tinnitometry – What techniques can I use to reproduce my tinnitus?

  • Tinnitometry – I have several types of tinnitus, what should I do?

  • Acoustic pulses – What is the diagnosis used for?

  • Acoustic pulses – How does the result of the diagnosis affect Diapason?

• Diapason exercises

  • Lullaby – How does it work?

  • Lullaby – There's no song?

  • The Island – How does it work?

  • The Island – What happens during the exercise?

  • Constellations – How does it work?

  • Constellations – How do I finish the exercise successfully?

  • Plinko – How does it work?

  • Plinko – What happens during the game?

  • Plinko – I can't play it / There's a glitch

  • Memory Bubbles – How does it work?

  • Memory Bubbles – What happens during the game?

  • Word Jumble – How does it work?

  • Word Jumble – What happens during the game?

  • The Lost Recipe – How does it work?

  • The Lost Recipe – What happens during the game?

  • The Toy Factory – How does it work?

  • The Toy Factory – What happens during the exercise?

  • Coherent breathing – How does it work?

  • Coherent breathing – What happens during the session?

  • Square Breathing – How does it work?

  • Square Breathing – What happens during the session?

  • Abdominal Breathing – How does it work?

  • Abdominal Breathing – What happens during the session?

  • Tempo – How does it work?

  • Tempo – What happens during the session?

  • Catch Them! – How does it work?

  • Catch Them! – What happens during the game?

  • Keep The Shape – How does it work?

  • Keep The Shape – What happens during the game?

  • The Smoothie Bar – How does it work?

  • The Smoothie Bar – What happens during the game?

  • White Noise – How does it work?

  • White Noise – What happens during the exercise?

Not finding answers?